fc88a Privacy Policy

1. Introduction and Scope of Policy

This Privacy Policy is published by fc88a ("we", "platform" or "website") and applies to all individuals who access or use the services offered through the fc88a website, including account registration, deposits, withdrawals, gameplay and any interaction with our support team.

This policy describes the types of personal data we collect, the purposes of collection, retention periods, conditions for disclosure to third parties and your rights as a user. We operate under international licensing and comply with the data protection standards set by the relevant licensing body.

This policy should be read together with the fc88a Terms & Conditions. In the event of any conflict between the documents, this Privacy Policy will govern matters relating to data protection.

2. Personal Information We Collect

fc88a collects personal information through several channels — registration forms, direct use of the platform, interactions with customer service and automated tracking technologies used on our website. The following are the categories of information we collect:

• Identity Information: Full name, date of birth, identity card number (MyKad) and residential address.
• Contact Information: Email address, mobile phone number and your preferred method of communication.
• Financial Information: E-wallet details (Touch 'n Go, ShopeePay), DuitNow information, online banking account numbers (FPX) and crypto wallet addresses (USDT, BTC, ETH) linked to your account.
• Activity Data: Betting history, deposit and withdrawal records, game preferences and login session data.
• Technical Data: IP address, browser type, device operating system, cookie data and mobile device information.
• Communications: The content of live chat conversations and email correspondence with our support team.

We only collect information required for the stated purposes. You are not required to provide information beyond the basic registration requirements, however non-compliance with certain verification requests may limit your ability to use some service features.

3. Purposes and Basis for Using Data

fc88a uses users' personal data on lawful grounds, including the performance of a contract, legitimate interests, legal compliance and consent. The main purposes for which data is used include the following:

• User account management — registration, identity verification and password management.
• Processing financial transactions including deposits and withdrawals via supported payment methods.
• Age verification to ensure users are 21 years of age and above.
• Prevention of fraud, money laundering and other illegal activities.
• Compliance with applicable international licensing requirements and regulations.
• Awarding bonuses, promotions and VIP programmes to eligible users.
• Customer service communication via live chat and email in Bahasa Melayu and English.
• Aggregate data analysis for platform improvement purposes — no individual profiles are created for this purpose.

We do not use your personal data to make automated decisions that materially affect your rights without human review.

4. Disclosure to Third Parties

fc88a does not share, sell or transfer users' personal data to any third party except in the following circumstances:

• Payment Service Providers: E-wallet providers, banks and crypto platforms used to process your deposits and withdrawals. Such sharing is kept to a minimum and is subject to confidentiality agreements.
• Game Providers: Game software developers who require session data to ensure smooth gameplay and prevent fraud.
• Regulatory Bodies: Licensing authorities or enforcement agencies with jurisdiction, when required by law.
• Auditors and Legal Advisers: In the context of internal investigations, legal claims or legitimate audit processes.

All third parties that receive fc88a user data are subject to appropriate data protection obligations. We do not permit them to use that data for any purpose other than those specified in their respective service agreements.

5. Data Storage and Security Measures

All fc88a user personal data is stored on servers protected with layered encryption. Access to user data is granted only to staff who require it for legitimate operational purposes, and every access is logged for audit purposes.

The technical security measures we use include:

• SSL/TLS encryption for all data transmitted between your device and fc88a servers.
• Encryption at rest for sensitive information.
• Two-factor authentication available for user accounts.
• Continuous account activity monitoring to detect anomalies.
• Regular security assessments by the internal technical team.

Personal data is retained for the duration of the active account, plus any additional period required by licensing obligations. When data is no longer needed, it is deleted using secure, non-recoverable methods.

6. Use of Cookies and Tracking Technologies

The fc88a website uses cookies and equivalent tracking technologies to improve the user experience and analyse platform usage patterns. There are several categories of cookies we use:

• Essential Cookies: Required for basic website functions such as login sessions and security. They cannot be disabled.
• Functional Cookies: Stores user preferences such as language, display format and account settings for convenience on return visits.
• Analytics Cookies: Collects information about how users interact with our platform for internal improvement purposes. This data is aggregated and cannot be identified individually.

You can manage your cookie settings through your internet browser. However, disabling essential cookies may affect certain platform functions. Cookies do not store your financial information or passwords.

7. Your Rights as a User

As a registered fc88a user, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold regarding your account.
• Right of Rectification: Request correction of data that is inaccurate or incomplete.
• Right of Erasure: Request deletion of your personal data, subject to applicable retention obligations under licensing conditions.
• Right to Restrict Processing: Request that we limit the use of your data in certain circumstances.
• Right to Object: Object to the processing of your data for specific purposes.
• Right to Data Portability: Receive your data in a machine-readable format.

To exercise any of the above rights, please contact our support team via 24/7 live chat or by email at [email protected]. We will process your request within a reasonable timeframe and verify your identity before making any changes.

8. Amendments to the Privacy Policy

fc88a reserves the right to amend this Privacy Policy from time to time to reflect changes in our service practices, licensing requirements or applicable laws. Any material amendments will be communicated to users via a notice on the website or by email at least seven (7) days before the amendment takes effect.

Continued use of fc88a services after the effective date of such amendments is considered your acceptance of the amended policy. You are advised to review this page periodically to ensure you remain informed of the latest terms.

The effective date of the current version of this Privacy Policy is 1 January 2026.

9. Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact the fc88a Data Privacy Officer through the following channels:

• Live chat: Available 24/7 directly on the fc88a website
• Email: [email protected]

Our support team operates 24/7 in Malay and English. We aim to respond to all privacy-related enquiries fully and without undue delay.